FixMyProperty.ai.
What happens when a builder learns to use AI.
FixMyProperty didn't start as a tech company. It started as Nazemi Construction in 2016 — a real firm with real tradespeople, doing development and refurbishment across London. Vans, tools, skips, the lot.
Running that business taught me where property maintenance actually breaks. It's not the repair — good tradespeople can fix almost anything. What breaks is everything before the repair: the tenant who reports "the boiler is broken" with no other detail, the landlord who gets three quotes for three different diagnoses, the plumber who turns up without the right part because nobody asked the right questions.
How it works
- Report in plain language. A tenant or homeowner describes the problem the way they'd tell a friend — photos included. No forms designed by an insurance company.
- AI triage before any human picks up the phone. The platform asks the follow-up questions a good tradesperson would ask: What does the boiler display say? Is water actually leaking, or is it condensation? When did it start? By the end, the job is classified — trade needed, urgency, likely parts.
- The right person, first visit. Because the job arrives diagnosed, the tradesperson shows up knowing what they're walking into. Fewer wasted call-outs, fewer second visits, faster fixes — which is where the real cost of maintenance hides.
- Landlords see everything. Every job, every status, every cost in one place. If you own five properties, you know exactly what's happening at all of them without chasing anyone.
Why this matters for UK landlords
Maintenance is the part of being a landlord that makes people sell up. It's unpredictable, it's opaque, and a mishandled emergency can cost you a tenant. Take the chaos out of the front end and the whole thing becomes manageable — and cheaper, because the most expensive repair is the one diagnosed wrong the first time.
It also sits alongside the rest of my UK portfolio: GasSafeMe handles gas safety certificates, ElecSafeMe handles electrical inspections. Repairs, gas and electrical compliance — the three jobs every UK landlord deals with every year, handled by one connected group.
The bigger point
FixMyProperty was my first proof that AI belongs in the unglamorous parts of property. Not chatbots on landing pages — actual operations: triage, diagnosis, scheduling. It's the same thinking that now runs through Aria at TRPE and the matching engine at Offplans.com. I wrote more about that in my AI piece. The pattern is always the same: let AI do the sorting, let people do the judgment.
Saied Nazemi — Founder, TRPE Real Estate & OffPlans.com